Ecommerce Terms

Suomen Tuontitekniikka Oy, delivery terms for TT-Thermo products in the online store. Valid from 1 December 2015


The products are ordered on the e-commerce website by transferring them to the shopping cart and paying for the contents of the shopping cart at checkout. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than delivery of the order or clarification of ambiguities in it, unless otherwise stated. When ordering from the online store, you must read and agree to the applicable terms of delivery.


Payment Service Provider

Paytrail Oyj (2122839-7) cooperates with Finnish payment service providers such as payment service providers and payment service providers. with banks and credit institutions. Paytrail Oyj is shown as the payee on the bank statement or card invoice and forwards the payment to the trader. Paytrail Oyj has a payment institution license. When complaining, you should prioritize contact the product supplier.

    Paytrail Oyj, y-tunnus: 2122839-7
    Innova 2
    Lutakonaukio 7
    40100 Jyväskylä
    Telefon: 0207 181830

Internet banking

The payment intermediation service related to online banking payments is carried out by Paytrail Oyj (2122839-7) in collaboration with Finnish with banks and credit institutions. From the user's point of view, the service works just like traditional online payment.


The price of the product is the price shown on the website The prices of the products are stated in euros and include them 24% VAT. We reserve the right to make product and price changes.

Shipping costs

  • The delivery cost is determined according to the chosen delivery method. Delivery costs include delivery and postage costs in Finland. We deliver products via the postal package service. The customer is responsible for deliveries and delivery costs outside Finland.
  • The payment method add-on is added to the price of the product, unless the price of the product specifically states that the price includes mail costs of payment method. Delivery method Matkahuolto can be selected from the delivery method menu.
  • The post office sends an SMS when the order can be picked up. SMS is sent to the number the customer is provided our customer information for the online store.

Delivery time

Suomen Tuontitekniikka Oy strives to deliver orders within 4-7 days. Suomen Tuontitekniikka can not influence possible delivery times for Posti, e.g. Christmas congestion.

Instructions for use and installation

Instructions for use and installation of the products can be downloaded from our website Instructions for use and installation are also included in the product.


In warranty questions, always contact us first via the contact form at or by phone at +358409381901. Primarily, email will reach you faster.

General Warranty Information

Suomen Tuontitekniikka Oy normally provides a 12-month warranty for TT-Thermo products with or without a separate product-specific warranty. notice for 6 months. Please note the following for warranty issues:

  • Receipt for product purchases!
  • Warranty repairs and returns must always be agreed in advance
  • The seller decides whether the product should be repaired or replaced with a new, equivalent one
  • Bug report / other cause of recovery
  • The product must be returned as delivered
  • The product must be returned carefully packaged so that it is not further damaged during return
  • The warranty covers only the repair of the product itself or a new equivalent product, no indirect costs and no installation.

The product warranty is invalid in the following cases:

  • The product warranty has expired
  • The product failed due to an external cause or installation error
  • Product receipt is missing!
  • There are no reported defects in the product.
  • The device has been opened or attempted to disassemble

The warranty is conditional on the buyer following the instructions for use and installation of the product. 14 day return period.

Products purchased from the online store have a 14-day right of return under the Consumer Protection Act. The right of return does not apply corporate customers. The returned product and its packaging must be unused, in the original packaging and in perfect condition.

The product and its packaging must be sent in the original packaging that protects the product packaging. This preserves the product salable. Both warranty and return products are sent via e-mail. Returns must always be agreed Med Suomen Tuontitekniikka Oy. In warranty returns approved by Suomen Tuontitekniikka, Suomen Tuontitekniikka Oy pays the return costs. Return costs for other reasons are the buyer's responsibility. We withhold a treatment fee of € 29.90.

Problem situations

If a product is lost or damaged during transport or otherwise does not match your order, you should report the error within 14 days in writing to the address mentioned by Suomen Tuontitekniikka Oy or by calling to the phone number mentioned in the contact information. [If the packaging is damaged in Posten, the product must be manufactured immediately complaints to the post office.]

Suomen Tuontitekniikka Oy